Shipping & Return Policy | Komorebi Cards

Shipping & Return Policy

Last Updated: November 27, 2024

AGREEMENT TO OUR LEGAL TERMS

We are Komorebi Trading Cards AB, operating as Komorebi Cards ("Company," "we," "us," or "our"). We are registered in Sweden, with our office located at Klenavägen 59, 13669 Vendelsö. Our corporate ID number is 559449-0988 and our VAT number is SE559449098801. Our seat is located in Stockholm county, Haninge municipality. Our telephone number is +46 7634 340 23.

Our store currently operate on Tradera and Cardmarket (collectively, the "Platforms") and utilize their services for all transactions and product listings. Our website, https://komorebicards.com (the "Site"), is provided for informational purposes and links directly to our stores on these Platforms. Together, these constitute our "Services."

This policy outlines how we handle shipping, returns, and exchanges when you use our services ("Services"), such as when you:

Visit our website at https://www.komorebicards.com.
Purchase items from our platform stores on Tradera and Cardmarket.
Contact us regarding shipping, delivery, or returns.

Questions or concerns? Reading this shipping & return policy will help you understand our practices regarding deliveries and returns. If you disagree with our policies, please refrain from placing an order. If you still have questions, feel free to contact us at komorebi.tradingcards@gmail.com.

SUMMARY OF KEY POINTS

This summary highlights the key points from our Shipping & Return Policy.

Shipping & Risk: We are responsible for the shipping risk until the item is delivered to you. If you notice any damage or errors in the product that were not disclosed in the listing, contact us immediately to arrange for a return. We will cover the shipping cost for valid complaints.

Delivery Time: We estimate delivery time to be 1-3 business days within Sweden, 3-7 business days within the EU, and 5-10 business days outside the EU.

Right of Withdrawal: You have a 14-day right of withdrawal for all purchases with an order value of SEK 400 or more, starting the day after you receive the item.

Return Shipping: When exercising the right of withdrawal, you are responsible for the return shipping costs and must ensure the item is returned in good condition.

Depreciation in Case of Extensive Use: If the item has been used (damaged) beyond what is necessary to assess its function, we reserve the right to deduct for depreciation before issuing a refund.

Refund: Refunds will be made within 14 days from the date we receive the return and inspect the item.

Complaints: You have the right to file a complaint within three years of receiving the item if it has defects or damage that were not disclosed. Complaints must be made within three months of discovering the issue.

For more detailed information, please review our full policy below.

TABLE OF CONTENTS

1. SHIPPING AND TRANSFER OF RISK
2. DELIVERY TIME
3. THE RIGHT OF WITHDRAL
4. RETURN SHIPPING
5. DEPRICATION IN CASE OF EXTENSIVE USE
6. HOW TO CANCEL YOUR PURCHASE
7. REFUND
8. IN THE EVENT OF ERRORS AND DAMAGE TO THE GOODS
9. HOW TO RETURN THE DAMAGED ITEM

1. Shipping and transfer of risk

When you purchase something from us, we are responsible for the shipping risk until you have received the item. If you discover errors or damage to the product that was not in any way already disclosed in the listing when you bought the product, you must immediately contact us to file a complaint and send the item back. We pay and are responsible for shipping in the event of a filed complaint.

2. Delivery time

Calculated from the day the purchase was paid for, we estimate the delivery time to be between 1-3 business days within Sweden, 3-7 business days within the EU and 5-10 business days outside the EU.

3. The right of withdrawal

As a buyer, you have a 14-day right of cancellation for all purchases from us with a total order value of 400 SEK (or the equivalent in EUR) or more including shipping costs. The cancellation period starts from the day after you receive the item.

4. Return shipping

When you return an item with the right of withdrawal, you are the one who pays the shipping cost and is responsible for keeping the item in good condition from the time the item is delivered to you, until we receive the returned item. Don't forget to package the return package well so that no unnecessary damage occurs during the return.

5. Depreciation in case of extensive use

When returning an item that has been used more than is necessary to determine its character, characteristics and function, we reserve the right to make a deduction for depreciation before making the refund. This deduction is determined by comparing the estimated value of the item after the return with its original value at the time of purchase.

6. How to cancel your purchase

If you want to cancel your purchase, please send us a message via the platforms messaging services where you clearly state that you want ot cancel your purchase. If the messaging services are not working for some reason, please contact us via email komorebi.tradingcards@gmail.com.

We prefer that you primarily contact us via the platforms messaging services and secondarily email.

If you wish, you can also use the Swedish Consumer Agency's cancellation form, which you can download and send to us via email.

https://publikationer.konsumentverket.se/kontrakt-och-mallar/angerblankett

7. Refund

The refund in case of return or complaint must be made by us to you without undue delay and at the latest within 14 days from the day on which we received your notice of cancellation. However, a refund will not be made until we have received the returned item and inspected it.

8. In the event of errors and damage to the goods

When you make a purchase with us, you always have the right to file a complaint about the product within a three-year period starting from the day you receive the product. If you discover errors, damages or the like in the item that are not clearly shown in the sales listing's pictures or description, you should contact us as soon as possible after the discovery. For your complaint to be considered valid, it is important that it is always made within three months from the date on which the damage or fault was discovered.

9. How to return the damaged item

If you want to return a damaged item, you contact us primarily via the platforms messaging services, otherwise via email: komorebi.tradingcards@gmail.com. When you are going to send the item back, it is as usual important that you package the item well. The buyer may be responsible for any compensation for damages caused by poorly packaged goods.